Shipping & Return Policy

Lead Time:

All orders will ship in 3 to 5 weeks, depending on the piece, availability of the material, and custom options. As each piece is handmade on order, the lead time may extend beyond 5 weeks in which case you will be notified by an email. Contact us for more accurate lead time on one-off pieces.

Returns & Cancellations:

If the order arrives damaged or faulty, we provide free pickup and a full refund, including shipping cost upon return.

Our quality of work is guaranteed. However, if you find the quality less than satisfactory, you can return the item in the original packaging at our cost and get a full refund.

Change of Mind:

You can cancel you order at any point during processing time if you buy standard sizes. Please note custom orders including and not limited to custom stain, size and timber cannot be cancelled. If you decide to cancel custom ordersyou will forfeight 30-70% of the cost depending on the progress of your order.

Warranty:

We provide a 10-year structural warranty, including joinery and timber integrity and a 2-year warranty on the finish when it's not damaged, scratched or stained.

Regional Areas:

The cost of delivery to regional areas is subject to the shipping date, quote from our courier service, and will be advised before the item dispatches.

 

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